Shipping & Delivery

We offer FREE WORLDWIDE shipping of all out products. It takes normally up to 5 days, for some countries outside USA and Canda, it can take longer. Please allow 1 to 3 business days for order processing. Shipments do not ship on Saturdays or Sundays. For this reason, actual delivery dates sometimes differ from transit times.


Privacy & Security

Your privacy is very important to us. We want to make your experience on the internet as enjoyable and rewarding as possible, and we want you to use the internet's vast array of information, tools, and opportunities with complete confidence.

We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how MyUnlockedCellPhones.com collects information from all end users of our internet services (the "Services"), those who access some of our Services, but do not make a purchase ("Visitors") as well as those who make a purchase ("Customers"); what we do with the information we collect, and the choices Visitors and Customers have concerning the collection and use of such information. MyUnlockedCellPhones.com requests that you read this Privacy Policy carefully.

MyUnlockedCellPhones.com collects information in different ways from Visitors and customers who access the various parts of our Services. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected, if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

The membership, payment and donation information you provide - including credit card information - is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site, where your information is stored on restricted-access computers, located at restricted-access sites. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

When Visitors or Customers send email inquiries to MyUnlockedCellPhones.com, the return email address is used to answer the email inquiry we receive. MyUnlockedCellPhones.com does not share the return email address with any third party.

A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web sites. My unlocked Cell Phones may use cookies to collect, store, and sometimes track information for statistical purposes, to improve the products and services we provide and to manage our telecommunications networks. If you are a Customer, we may use a cookie to save your settings and to provide customizable and personalized services. These cookies do not enable third parties to access any of your customer information. Additionally, be aware that if you visit non-MyUnlockedCellPhones.com web sites where you are prompted to log in or that are customizable, you may be required to accept cookies.

It is the policy of MyUnlockedCellPhones.com not to use or share the personal information about Visitors or Customers in ways unrelated to the ones described above without also providing you an opportunity to prohibit such unrelated uses. However, MyUnlockedCellPhones.com may disclose personal information about Visitors or Customers, if we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to operate the Services properly or to protect MyUnlockedCellPhones.com and our Members.

MyUnlockedCellPhones.com reserves the right to revise, amend, or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted here and will only apply to information collected after any such change.


Returns, Replacements and Warranty

Please note that we want to provide 100% customer satisfaction, so if your cell phone is defect just send it back and you will supply you a new one. Some items might be posted as "In Stock" on our web site that are not available for shipping, as we process limited quantity orders on first come first serve bases and it may take time to update the stock status on our website.

The warranty coverage extends twelve (12) months from the date of original purchase, unless otherwise stated.

Returns can only be permitted within 21 days from the date of purchase. Please note this usually means that sales have a 15 to 17-day return policy, from the day you receive it. Customers are responsible to send back merchandise at their own expense to our address in Europe.

All the returns must include original factory box and original factory packaging (foam plastic wrappings, etc.). Returns (Defective, Non-defective) also need to have blank unfilled warranty cards, with all the instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All the returned merchandise must be in its original mint and clean condition.

Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories that came with the item. If any packed accessories are missing, the return will not be accepted.

MyUnlockedCellPhones.com will authorize all returns via email with an authorization number and instructions prior to shipping any goods back to us. The original receipt, or a copy of it, will also need to be enclosed.

Your receipt is considered valid for all manufacturers’ warranties (when applicable). Your receipt will be required for any future warranty or insurance claims you may need to make. Please store in a safe place.

If case of shipping damages any item you receive, immediately contact us. Keep all shipping cartons and contact our customer service immediately.

We reserve the right to limitf the quantity of merchandise ordered. All images on our website are for illustration only, and may not represent the exact product described. We are not responsible for typographical errors on our website.


Ordering

Ordering is easy and convenient. Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen. MyUnlockedCellPhones.com has no minimum order requirement.


Payment, Pricing & Promotions

All prices are subject to change. For all prices, products and offers, MyUnlockedCellPhones.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer's price changes, errors in advertisements and other extenuating circumstances. MyUnlockedCellPhones.com uses its best efforts to put accurate and up-to-date information on the Site, but MyUnlockedCellPhones.com makes no warranties or representations as to the Site's accuracy. My Unlocked Cell Phones assumes no liability or responsibility for any errors or omissions in the content on the Site.


Other Important Issues

Life Timer on the phone cannot be more than 60 minutes to be accepted for exchange or refund. Before returning any product to us, you first MUST obtain a Return Merchandise Authorization (RMA) number. Any merchandise returned without an RMA number will be refused. To obtain a RMA, please contact us (click here to contact us) (request must contain your full name, order number and contact phone number). RMA number is only valid for 14 days from the issue date.

Return Instructions

(Please read the Return Policy prior to returning your purchase from MyUnlockedCellPhones.com)

• Place the manufacturer's box into a shipping carton.

• Do not place stickers or shipping labels on the original manufacturer's package.

• For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Include your information:

• Your Name

• Your Address

• Your City, State, Zip

• Your Country

Before returning any product to us, you must obtain a RMA. Please, contact us